When will my order ship?

All orders are made to order and typically ship within 2–5 business days. Once your item is on the way, you’ll receive an email with tracking information so you can follow it right to your door.

How long does shipping take?

Shipping times vary depending on your location:

• United States: 3–7 business days
  
• Canada: 5–10 business days
  
• International: 7–21 business days
  

How can I track my order?

Once your order ships, you’ll get a tracking link via email. If you don’t see it, check your spam or promotions folder. Still nothing? Just reach out and we’ll resend it to you.

What is your return policy?

Because we produce each piece individually and only after it’s ordered, we’re able to significantly reduce waste and avoid the environmental impact of excess inventory. It’s an intentional part of how we run our business, and something we take seriously.

For that reason, we typically don’t accept returns or exchanges. That said, if there’s an issue with your order, please let us know — we always want to make it right and ensure you’re happy with your purchase.

My item arrived damaged or incorrect. What should I do?

If your order arrives damaged or isn’t what you expected, please email us at [info@nexctcamp.store] with:

• Your order number
• A clear photo of the item
• A short description of the issue

We’ll send a replacement or issue a full refund once verified — your happiness is our priority.

Can I cancel or change my order after placing it?

Orders are processed quickly, so we can’t guarantee changes once they’ve been placed. If you need to cancel or update details, email us at [info@nexctcamp.store] as soon as possible, and we’ll do our best to help.

Do you offer refunds if I just change my mind?

Since each product is custom-made to order, we can’t offer refunds for buyer’s remorse, sizing issues, or simply changing your mind. Please double-check product details and sizing charts before ordering.

What payment methods do you accept?

We accept all major credit and debit cards, as well as popular digital payment options like Apple Pay, Google Pay, and PayPal (if enabled at checkout). You’ll see available options when completing your order.

Is my payment information secure?

Yes — our store uses encrypted, PCI-compliant payment processors to ensure your personal and payment information is always protected. We never store or have direct access to your payment details.

Can I use a discount code or gift card?

Absolutely! Simply enter your discount code or gift card number in the promo box during checkout, and your total will update instantly. Please note that only one discount code can be applied per order.

When will I be charged for my order?

You’ll be charged as soon as your order is placed. Since every product is made to order, we collect payment upfront so we can begin production right away.

Can I split my payment into installments? (optional if you use Shop Pay, Klarna, or Afterpay)

Yes! At checkout, you may see installment options that allow you to split your payment into smaller, interest-free amounts (availability may vary by country).

What sizes do you offer?

We offer a range of sizes to make sure everyone can find their perfect fit. You’ll find a detailed sizing chart on each product page — we recommend checking it carefully before placing your order since each item is made to order and we don’t accept returns for sizing issues.

Do you restock sold-out items?

Because our products are made to order, items typically don’t “sell out” in the traditional sense. If you see something unavailable, it may be a temporary issue with materials or production. Feel free to reach out, and we’ll let you know when it’s back.

What materials are your products made from?

We’re intentional about quality and comfort. Each product page includes details about fabric, fit, and care instructions so you know exactly what to expect. If you ever have specific questions about a product, just ask — we’re happy to help.

Where are your products made?

All of our products are produced one at a time after your order is placed. We work with trusted production partners who help us deliver high-quality pieces while reducing unnecessary waste. This made-to-order approach is an important part of how we keep our business more sustainable.

How do I care for my item?

Care instructions are included on each product page (and often on the label itself). As a general rule, we recommend:

• Washing inside out, with cold water
• Using a gentle cycle
• Avoiding bleach
• Hanging to dry or tumble drying on low heat

Following these tips will keep your item looking fresh and lasting longer.

Do you ship internationally?

Yes! We ship worldwide. Shipping times vary depending on the destination, and international customers may be responsible for customs duties or import taxes. You’ll see estimated delivery times at checkout.

Do you offer gift cards?

Yes — we offer digital gift cards in various amounts. They’re delivered by email and include easy instructions for redeeming them at checkout. A perfect option when you’re not sure what to get someone.

Can I place a bulk or custom order?

If you’re looking to place a larger order or want something customized, we’d love to help! Please contact us at [info@nextcamp.store] with details, and we’ll see what’s possible.

How can I contact customer support?

The fastest way to reach us is by emailing [info@nextcamp.store]. We do our best to respond within 24 hours on business days. You can also use the contact form on our website.

Where can I learn more about your brand?

You can visit our [About Us] page to learn more about our story, our values, and why we do what we do. We’re proud to run a business that values sustainability and quality over mass production.